Delivery services are available to eligible addresses across Australia. Access to certain locations may depend on local delivery conditions and address accessibility.
All orders qualify for free shipping. No delivery charges are added before checkout or after an order is placed.
All applicable taxes are included in the product prices displayed on the website. Customers are not required to pay additional taxes, duties, or mandatory fees upon delivery.
Orders submitted before 17:00 (AEST/AEDT) on business days begin processing on the same day. Orders placed after 17:00, as well as orders submitted on weekends or public holidays, will begin processing on the next business day.
Once processing begins, order preparation typically takes 2–3 business days.
After dispatch, delivery is generally expected within 7–18 days. Delivery timeframes may vary due to destination, regional conditions, or factors beyond standard transit control.
If your order has not arrived within the estimated timeframe, please contact us for assistance. Email is the preferred contact method, with phone support available if needed.
Tracking information will be provided once an order has been dispatched. This allows you to monitor shipment progress and stay informed about delivery status.
Responsibility for an order transfers upon confirmed delivery to the address provided at checkout. Please ensure delivery details are accurate and complete. Issues arising from incorrect or incomplete address information may affect delivery outcomes.
If a product is received damaged or a parcel is lost during transit, please notify us promptly so the matter can be reviewed. Requests for shipping changes or cancellations are subject to order status and processing stage at the time of the request.
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