Privacy Policy

 

1. Purpose and Coverage

This Privacy Policy explains how personal information is handled when you access this website, browse content, place orders, or communicate with support. It applies to all users and is intended to clearly describe what data is collected, why it is collected, and how it is protected throughout its lifecycle.

2. Types of Information Collected

Information may be collected directly from you or generated through your interaction with the website. This can include identifying details such as name, contact information, delivery address, order details, and correspondence records. Technical information such as device type, browser settings, and access timestamps may also be collected to support website functionality and security.

3. Cookies and Similar Technologies

Cookies and similar tools are used to support essential website operations, maintain session continuity, and understand how visitors navigate pages. These technologies help improve usability and performance without directly identifying individuals.

You are informed of cookie usage through this policy and may manage or restrict cookies via your browser settings. Disabling cookies may affect certain site features or functionality.

4. How Information Is Used

Collected information is used for purposes that include:

  • Processing and managing orders and payments
  • Arranging delivery and handling returns or refunds
  • Responding to enquiries and providing customer support
  • Maintaining website security and operational stability
  • Improving content, layout, and user experience

5. Information Sharing and Disclosure

Personal information may be shared with third parties involved in payment processing, logistics coordination, or technical support, strictly where required to deliver requested services. These parties are expected to handle information responsibly and only for the intended purpose.

Information is not disclosed beyond operational necessity unless required by law or regulatory authority.

6. Data Storage and Security Measures

Reasonable administrative, technical, and physical safeguards are applied to protect personal information against unauthorised access, loss, or misuse. Information is retained only for as long as necessary to fulfil operational needs or comply with legal obligations.

7. User Rights and Control

You have the right to request access to personal information held about you and to request correction of inaccurate or outdated data. Where permitted by law, you may also request deletion of personal information or withdraw consent for certain uses.

Requests will be reviewed in accordance with applicable legal requirements and may be subject to identity verification.

8. Legal Basis and Applicable Law

Personal information is processed on lawful grounds, including fulfilment of orders, legitimate operational interests, and compliance with legal obligations. Data handling practices are designed to comply with applicable Australian privacy laws and regulations, and this policy is governed by the laws applicable in Australia.

9. Updates to This Privacy Policy

This Privacy Policy may be updated periodically to reflect changes in legal requirements, technology, or website operations. Any revisions take effect once published on this page.

10. Contact Information

  • Address: APT BLK 632 BEDOK RESERVOIR ROAD #02-880, SINGAPORE 470632, SINGAPORE
  • Email: supplychain@nookgetloft.com
  • Phone: +65 (948) 24397
  • Service hours: Monday to Friday, 09:00 – 17:00 (AEST/AEDT). Enquiries received outside these hours or on public holidays will be handled on the next business day.

 

 

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