Order Cancellation Policy

1. Eligibility for Order Cancellation

Orders may be cancelled within 48 hours of placement, provided the order has not yet entered the dispatch stage. Requests submitted within this timeframe are eligible for cancellation without additional processing.

Orders placed more than 48 hours earlier, or orders that have already been dispatched, cannot be cancelled. In such cases, it is recommended to wait until the item is delivered and proceed through the return and refund process in accordance with the applicable policy.

2. How to Submit a Cancellation Request

To request a cancellation, please contact us as soon as possible using one of the methods below. Email is the preferred option, while phone support is available during service hours. To help us review your request efficiently, please provide:

• Your order number
• Payment confirmation or transaction reference
• A brief explanation of the cancellation request

3. Review and Refund Processing

Once a cancellation request is received, the support team will promptly verify the order status. If the request meets the cancellation conditions, confirmation will be provided and the refund process will be arranged immediately.

Refunds are initiated within 1–3 business days using the original payment method. The time required for the refunded amount to appear in your account depends on the processing timelines of your bank or card issuer.

4. Contact Information

• Address: APT BLK 632 BEDOK RESERVOIR ROAD #02-880, SINGAPORE 470632, SINGAPORE
• Email: supplychain@nookgetloft.com
• Phone: +65 (948) 24397
• Service hours: Monday to Friday, 09:00 – 17:00 (AEST/AEDT). Enquiries received outside these hours or on public holidays will be responded to on the next business day.